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Quick Info
- English Support
- Cancellation: Typically 24-month contracts with 3-month notice period
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Telekom
Premium mobile network with extensive 5G coverage and EU-friendly roaming for expats in Europe.
About
Deutsche Telekom is a premium telecom provider with top-tier 5G coverage across Germany and Europe, offering fast data speeds and reliable service. Though pricier than competitors, it includes EU roaming, global options, and multilingual support. With a focus on long-term contracts, it's ideal for expats prioritizing strong, consistent connectivity.
Features
- 5G coverage for over 95% of Germany's population
- Partnerships with 120+ operators in 60 countries for global 5G roaming
- EU roaming included at no extra cost (EU, UK, Switzerland)
- High-speed data with download speeds up to 1 Gbps on 5G
- Travel Mobil packages for non-EU travel starting at €14.95/month
- Multilingual customer support
- StreamOn options for music/video streaming without data usage
- Family discounts available
Benefits
- Superior network reliability and speed
- Extensive coverage in rural areas
- No additional charges for EU roaming
- Some of the fastest mobile data speeds in Europe
- Efficient customer service with multilingual support
- Strong global roaming partnerships
- Regular technology upgrades
Drawbacks
- Higher pricing than competitors like Vodafone or O2
- Fair usage policy limits on EU roaming data
- Limited flexibility with focus on long-term contracts (12-24 months)
- Premium features significantly increase monthly costs
- Limited pay-as-you-go options for short-term needs
Frequently Asked Questions
How does Telekom's EU roaming policy work?
Telekom offers 'Roam Like at Home' within the EU, UK, and Switzerland, meaning your domestic plan's calls, texts, and data allowances apply without additional charges. However, there is a fair usage policy that limits data usage while roaming to prevent abuse. If you exceed these limits, you may incur additional charges. For frequent travelers who need more data, Telekom offers specific roaming packages.
What options does Telekom offer for roaming outside the EU?
For travel outside the EU, Telekom provides Travel Mobil packages starting at €14.95/month for 1GB of data. These packages also include reduced rates for calls and texts after you reach your package limits. Telekom has partnerships with over 120 operators in 60 countries for global 5G roaming, ensuring reliable connectivity worldwide. For frequent global travelers, premium plans with enhanced international features are available.
Is Telekom a good choice for expats in Germany?
Telekom is an excellent choice for expats who prioritize network quality, coverage, and reliable service, especially those who travel frequently within the EU or live in rural areas. The provider offers multilingual customer support and has the most extensive network coverage in Germany. However, its higher costs and focus on long-term contracts may not suit expats on tight budgets or those with uncertain stay durations. If premium connectivity is your priority and you plan to stay in Germany for at least 1-2 years, Telekom offers the best overall experience.
What are the contract terms for Telekom plans?
Telekom primarily offers contracts with 12-24 month minimum terms. Most premium plans require a 24-month commitment with a 3-month notice period for cancellation before automatic renewal. Early termination typically incurs significant fees. For expats with uncertain stay durations, Telekom does offer some flexibility through prepaid options, though these have fewer features than contract plans. If you're planning a short stay in Germany, alternative providers with month-to-month options might be more suitable.
How does Telekom compare to other German mobile providers for expats?
Compared to other providers, Telekom offers superior network coverage and speed but at higher prices. While Vodafone and O2 provide more affordable options with decent coverage in urban areas, Telekom excels in rural coverage and overall reliability. For expats who prioritize consistent connectivity and seamless EU roaming, Telekom is worth the premium. Those more concerned with budget might prefer Vodafone's balance of coverage and cost, while O2 offers the most affordable options but with more limited coverage outside major cities.
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